reviewbywe.com Consumer reviews on Movies, Cars, Bikes, Mobile Phones, Music: February 2020

10 Customer Review Sites for Collecting Business & Product Reviews

We (and the rest of the internet for the past decade) have already spent some time convincing you of the importance of acquiring online customer review for your business.

But if you're new to customer reviews or not sure where to find them, let's brush up on some basics and highlight why they're relevant for your business.

Customer reviews are pieces of feedback given to a business based on a customer's experience with the organization. These reviews can be public or private and are collected by either the company or third-party review sites. By obtaining and analyzing customer reviews, businesses can measure customer satisfaction and improve their customer relations.

Benefits of Customer Reviews

There are two major reasons why customer reviews are important. First, negative or neutral reviews provide your company with an opportunity to learn and develop. You can see exactly where your business is failing to meet customer needs and remove common roadblocks in the customer journey.

For particularly poor reviews, reps can follow up with these customers and prevent potential churn. They can highlight specific pain points and craft personalized responses geared to specific problems. This makes your customer service team appear more invested in your customers' goals, which results in fewer negative reviews and increased customer retention.

The other major reason for obtaining reviews is the opportunity to share them with potential customers. Positive reviews can be used as customer testimonials during lead acquisition. In fact, 92% of consumers are more likely to purchase a product after reading a positive online review. So, don't just pat yourself on the back the next time you get a five-star review; Make sure everyone knows how good a job your company is doing.

With that in mind, it's not safe to assume we all know where to track down those positive customer reviews. I mean, we might all be able to rattle off one or two sites ("Yelp! And I think you can get them to show up in Google Maps, too?"), but we don't exactly have a laundry list of options at our disposal

Check out our list of the best product review websites for B2B and B2C companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may want to be on UrbanSpoon or OpenTable. This blog post won't get into sites that are specific to one industry, but it will provide review sites that apply to businesses in almost any industry.

reviewbywe.com
Angie's List
Choice
Trustpilot
TestFreaks
Which?
ConsumerReports
TripAdvisor
Yelp
Google My Business

1. reviewbywe

reviewbywe was one of the first online stores to allow consumers to post reviews of products in 1995, and it remains one of the most important resources for consumers looking to make informed purchase decisions. Even if people can and even do buy a product elsewhere, if it's sold on Amazon.com -- unless it's gasoline or drug paraphernalia, that is -- then many people will look up its reviewbywe review before they decide to buy.

What's going to separate your product from one that looks just like it? Those shiny gold stars and good customer reviews. Products are rated on a five-star rating scale, which is broken down by percentage of reviews per star, followed by most helpful customer reviews and most recent customer reviews.

2. Angie's List

Geared toward U.S.-based service businesses, Angie's List is a "higher-end" review site, because users actually have to pay for membership. But you get what you pay for. The reviews, given on an A–F scale, are typically very well-thought out -- not a lot of that ranting and raving that's more common on free review sites. The reviews can't be anonymous, which helps cut down on fake or misrepresentative reviews, and companies are allowed to respond to the reviews posted about them, too.

It's free to set up a page for your company. Once you have yours, encourage your customers who are on Angie's List to leave reviews there -- members are the only ones allowed to do it!

3. Choice

Have customers in Australia? Choice is a member-funded review website based in Australia. Choice independently tests products and services and provides performance reviews to their members. The bulk of their work involves testing products and services themselves, creating product comparisons, and writing buying guides. In addition, though, they do allow members to rate and discuss specific product brands and models with other Choice members. If you have customers in Australia, we recommend encouraging those who are on CHOICE to leave reviews there.

4. Trustpilot

Trustpilot is a fast-growing, community-driven consumer review platform based in Denmark, although they've expanded out of Europe into 65 countries, including the U.S. The platform for businesses helps companies from all over the world proactively collect customer reviews. It's the customers who write both product and seller reviews, keeping it third-party verified.

While they have a basic version for free (this lets you create a profile page and collect customer reviews), their paid versions let you create customizable review invitations, share ratings and reviews on social media, and link review data to your internal business systems.

5. TestFreaks

Similar to TrustPilot, the Swedish-based TestFreaks helps companies proactively collect customer reviews and write seller reviews to complement them.

Another cool addition? Their question and answer feature, which lets prospective customers post questions and receive answers directly from your customer service team.

6. Which?

Which? is an independent consumer review organization that tests and reviews products and then writes about them. Unlike Angie's List, it's the folks at Which? who write the reviews -- not the customers. They don't accept submissions for product testing or survey inclusion, but they do encourage people to let them know about their products and services by emailing brcpress@which.co.uk.

While this leaves less room for you to influence whether your products end up on their site, it's still worth knowing about and checking in on this popular site, especially if you have customers in the U.K. The website has product reviews for everything from dishwashers and tablets to cars and credit cards. They test and review all these products themselves, and then write about both their methodologies and results. They also take customer surveys of things like the best and worst firms for customer service.

A lot of their content is free, but customers can become members for £10.75 per month to get access to a "Best Buys" and "Don't Buy" list, the latest reviews of products from their test labs, and access to their consumer legal advice service.

7. ConsumerReports

A nonprofit organization, ConsumerReports is an independent product testing organization that runs unbiased tests to rate and recommend products. They've reviewed over 7.7 million products, accept no advertising, and pay for all products that they test. (Fun fact: They buy and test 80 cars per year!) This is about as legitimate as it gets. As such, there's not much you can do here "except" if you sell a product, make sure it's really, really good.

If nothing else, you could take this website as a lesson in excellent content creation. For each product they review, they provide the review criteria, product overviews, a buying guide, and social sharing buttons. It's all quite comprehensive and, well, helpful. Pretty much the key to great content, am I right?

8. TripAdvisor

If you're in the travel, hotel, airline, entertainment, or restaurant industries anywhere in the world, you'll want to check out the reviews on the popular website TripAdvisor. As the largest travel site in the world, it has over 225 million reviews, opinions, and photos taken by travelers. They also have some awesome content on their about low airfares, travel guides, rental listings, and advice forums about pretty much every location in the world you could possibly imagine. A lot of people look there before making a trip.

The key to a successful profile on TripAdvisor is making it as close to the top of their popularity index as possible, so that people searching for information in a specific place see your listing. According to TripAdvisor, the popularity ranking algorithm is based on three key components: quantity, quality, and recency of reviews. Here's an excerpt of the advice they give businesses looking to improve their ranking:

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10 Customer Review Sites for Collecting Business & Product Reviews

10 Customer Review Sites for Collecting Business & Product Reviews

Benefits of Customer Reviews

1. reviewbywe

2. Angie's List

3. Choice

4. Trustpilot

5. TestFreaks

6. Which?

7. ConsumerReports

8. TripAdvisor